Last updated May 1, 2026
Privacy Policy
Information we collect
We collect information you provide directly — such as your name, email address, and identity verification documents — as well as information generated through your use of the platform, including transaction history, IP addresses, and device identifiers.
How we use your information
We use your information to operate and improve Shinrai, verify your identity, process transactions, detect and prevent fraud, comply with legal obligations, and communicate with you about your account and our services.
Information sharing
We do not sell your personal information. We share data only with service providers who help us operate the platform (subject to confidentiality agreements), regulators and law enforcement when legally required, and with your consent in other cases.
Data retention
We retain your data for as long as your account is active and for a period of seven years afterward to comply with financial regulations, unless a longer retention period is required by law.
Your rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@shinrai.io. We respond to all requests within 30 days.
Security
We implement technical and organisational measures to protect your data, including AES-256-GCM encryption at rest and TLS in transit. No system is perfectly secure, and we encourage you to use a strong, unique password and enable 2FA.
Changes to this policy
We may update this policy from time to time. We'll notify you of significant changes by email or in-app notification. Continued use of Shinrai after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions, email privacy@shinrai.io or write to: Shinrai, Privacy Team, [Address].